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The online retailer struggled with manual website testing scenarios and multiple client issue reports. Even a small bug in the checkout process led to thousands of dollars in profit loss per hour and clients' disappointment.
The company has multiple shops on different web engines, including Magento, Shopware 6 and Shopify. Some of the test scenarios were complex and required entering user information like a unique name and email.
We were also able to emulate natural user behavior without involving manual labor, so our test system generates unique names, addresses and information that real users fill in during online shopping.
To ensure that automatic tests are run correctly, we've created a dashboard where you can see the status of all test scenarios and even watch a video recording of all the steps.
Of course, it also includes a notification system when a developer team immediately get an alert in case some of the crucial website features stop working.
Crucial tests are running regularly to ensure customers can order and pay for products. So instead of waiting for a message from disappointed customers who couldn't buy the product, our client now has a tool to see and fix potential issues almost immediately.