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An e-commerce company with 2100 products in stock struggled with scaling because of an enormous amount of time spent adding online orders to ERP (Enterprise resource planning (ERP) is a type of software system that helps organizations automate and manage core business processes for optimal performance) and Accounting programs. There was also an issue with customer service because realtime stock information on the website was missing. As a result, customers could order items that were not in stock or already ordered by other clients.
ERP and E-Commerce shop engines were supposed to connect automatically, but it didn't work. The UI (The user interface (UI) is the point of human-computer interaction and communication in a device) on the website was also not ready to show items in stock, reserve products after payment and restrict buying products that were not in stock.
We've upgraded the online shop interface to make it possible to work with stock amounts for both retail and wholesale customers. In addition, the ERP and Shop engine connection was upgraded manually to make it possible to show realtime stock on the website and reserve items.
The connection was established in both directions. Not only the number of products was uploaded to the website, but from the web engine, orders and payments went to the ERP and Accounting programs to create shipment and tax documents.
After this upgrade, the company ran a large marketing campaign because now it could handle more orders without hiring new employees. As a result, it helped the company to grow by five times in 2 years without dramatically increasing spending on new personnel.
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